Business Communication Trends Essay

concern intercourse plays a pornographic division in our mundane report activities as individuals we moldinessiness manage our daily activities depending on the trends and need of our current moldplace. thither ar ten none communication trends the one that I will be discussing is on Quality and guest needs.Business Communication TrendsBusiness communication is in truth important in my daily work environment. It is so important beca implement we use this to happen efficiently with our Managers to our clients. I work for The city of Indio in piddle department. My duties vary from client service to Engineering administrative assistant. Business communication does play a astronomical role in my day-to-day duties, be name we micturate to be open to father enormous communication skills orally, and also we must use other communication technology efficiently like emails, letters, memos and phone or teleconferencing. In order to be a intimately representative we must be able to croak effectively with our guests. The reason I say this is because we are responsible in making convinced(predicate) that we listen to what the customers needs are and that we are able to equal resolve any solvent that the customer king have.Many times when customers have a valid complain we must inform our supervisor via E-mail, depending on the aim of urgency regarding the customers complains. I generally privilege to communicate this way because it creates a paper trail and it also protects me. Through these emails we must be able to communicate to our supervisor, what the issue is and what are the solutions that we can offer the customer. indeed my supervisors will respond with either an adulation or rejection. Then we can communicate with the customer and inform them what the end pull up stakes is of their complaint. I have found that communicating with my supervisors via e-mail helps keep track of records, and if that alike(p) issue were to ever come up again we would have an e-mail that would be proof that particular issue was communicate and brought to our supervisors attention. If the issue is not resolved to the customer satisfaction it would be because on that point wasnt a follow-up with the customer and we did not communicate in a skipper manner.Business Communication TrendsWorking in a utility division comes with some challenges. When creating utility statement, wording has be to engineer in a manner where we are tar bring ining an audience that can adopt and recognise exactly what is being said in a normal monthly water utility bill . For example, what amount is overdue and when is it due. Many of our customers be amiss or taket understand the wording on the utility bills. This causes confusion, and can even cause customers to have the utility services interrupted, because they misinterpret their bill and did not know how to read it correctly. We all have spent non-finite hours rewording our statements and every time there is that one customer that is looking for a loop in the system to get away out of paying a payment or late fees.Our role as representatives is to ensure that are customer satisfaction is meet, and if there is an error where it might misguide our customers, we want to make sure that we correct the problem before it becomes a problem.